Shipping & Returns

1. Shipping Policy

1.1 Shipping Destinations

• Auckland, New Zealand (serving Oceania and Asia-Pacific).
• Charlotte, North Carolina, USA (serving North America and Europe).
• Sydney, Australia (serving Australia and neighboring regions).

1.2 Shipping Methods & Transit Times

• Standard Shipping:
  • North America: 3–7 business days (via USPS/UPS).
  • Europe: 5–10 business days (via DHL/FedEx).
  • Oceania/Asia-Pacific: 3–7 business days (via local carriers).
  
  
• Expedited Shipping:
  • Available for an additional fee (2–3 business days for most regions).
  
  
• International Orders:
  • Transit times vary by country (7–14 business days on average).
  • Customers are responsible for customs duties, taxes, or brokerage fees.
  
  

1.3 Order Processing

• Orders are processed within 1–3 business days (excluding weekends/holidays).
• A confirmation email with tracking details will be sent upon dispatch.

1.4 Shipping Costs

• Domestic (USA/NZ/Australia): Flat-rate shipping starting at USD/NZD/AUD/EUR/GBP.
• International: Calculated at checkout based on weight, destination, and shipping method.
• Free Shipping: Available on orders over USD/NZD/AUD/EUR/GBP (region-specific).

2. Returns Policy

2.1 Eligibility

• Unused Items: Returns are accepted within 30 days of delivery if products are in original condition (unworn, unwashed, with tags attached).
• Damaged/Defective Items: Contact us within 14 days of delivery for a free replacement or refund.
• Exceptions:
  • Final-sale items (e.g., clearance/SALE products) are non-returnable.
  • Customized or altered products (e.g., screen-printed, embroidered) are not eligible for return.
  
  

2.2 Return Process

1. Contact Us: Email ganynpartington0041@hotmail.com with your order number and reason for return.
2. Authorize Return: We’ll issue a return authorization and prepaid shipping label (domestic orders only).
3. Ship Items: Package the items securely and send them to our designated returns center.
4. Inspection: Returns are processed within 5–7 business days of receipt.

2.3 Refunds

• Refunds will be issued to the original payment method.
• Processing time: 3–5 business days for credit/debit cards; 7–10 days for PayPal.

2.4 Exchanges

• Exchanges for size or color are available if the item is in stock.
• Customers are responsible for shipping costs unless the exchange is due to our error.

3. Additional Notes

• Lost or Damaged Packages: Claims must be filed within 30 days of the estimated delivery date.
• Address Accuracy: We are not liable for delays or lost packages due to incorrect shipping addresses.