Privacy Policy

Effective Date: 2025-03-07

Introduction
At Tree Hollow Catering Limited, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard data provided by our customers, partners, and website visitors. By engaging with our services or using our website, you consent to the practices described herein.

1. Information We Collect

We collect personal information when you:

Place an order or create an account.
Contact us for customer support.
Subscribe to our newsletter or marketing communications.
Participate in surveys or promotions.

Types of Data Collected:

Identifying Information: Name, email address, shipping/billing address, phone number.
Financial Information: Payment details (processed securely via third-party providers).
Usage Data: IP address, browser type, device information, website interaction logs.
Marketing Preferences: Preferences for receiving promotional content.

2. Use of Information

We use your data to:

Process orders and ensure timely delivery.
Provide customer support and address inquiries.
Personalize your experience (e.g., product recommendations).
Send updates about new products, promotions, or industry news (you may opt out at any time).
Improve our website functionality and product offerings.

3. Data Sharing

We may share your information with:

Third-Party Service Providers: Logistics partners (e.g., shipping carriers), payment processors, and marketing platforms.
Legal Compliance: Law enforcement or regulatory authorities if required by law.
Business Transfers: In the event of a merger, acquisition, or asset sale.

4. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or alteration. These include:

Encryption of sensitive data (e.g., SSL/TLS for online transactions).
Regular security audits and employee training.
Restricted access to databases and systems.

5. Your Rights

You have the right to:

Access: Request a copy of your stored data.
Correct: Update or modify inaccurate information.
Delete: Request deletion of your data (subject to legal requirements).
Withdraw Consent: Opt out of marketing communications.
Data Portability: Receive and transfer your data to another provider.

To exercise these rights, contact us at ganynpartington0041@hotmail.com or via the address below.

6. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance user experience and analyze traffic. You may adjust your browser settings to block cookies, though this may affect functionality.

8. Third-Party Links

Our site may contain links to external platforms (e.g., social media, payment gateways). These sites have their own privacy policies, and we are not responsible for their practices.

9. Children’s Privacy

Our services are not directed at individuals under 13. We do not knowingly collect data from minors.

10. Policy Updates

We may update this policy to reflect changes in legal requirements or business practices. Revisions will be posted on this page, with the effective date updated accordingly.

Contact Us
For questions or concerns, reach out to:
Tree Hollow Catering Limited
Privacy Compliance Officer
SHOP 25, G/F, LIN FAT BUILDING, 2 FUNG KWAN STREET, YUEN LONG, HONG KONG
Email: ganynpartington0041@hotmail.com